Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to evaluate cultural and political impact of the new process
communication skills to:
liaise with the client
undertake market research and testing, using focus groups
literacy skills to:
interpret business requirements
write technical documents and training needs document
learning skills to provide instruction to staff
planning and organisational skills to develop the process re-engineering plan
problem-solving skills to undertake risk analysis
research skills to determine target process for re-engineering.
Required knowledge
business case preparation
copyright and intellectual property
impact of the new process on the organisation
organisational strategy
procedures relating to consulting internally and externally.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that maybe present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clientmay include: | employees external organisations individuals internal departments. |
Business requirementsmay relate to: | business network people in the organisation system. |
Appropriate personmay include: | authorised business representative client supervisor. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist